Off the Film Photography LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://offthefilm.com/, submit an inquiry, communicate with us, or otherwise use our website and services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you submit an inquiry, contact us, request information, book photography services, or otherwise communicate with us.
This information may include:
First and last name
Email address
Phone number
Mailing address, city, state, and ZIP/postal code
Wedding or event date
Wedding, event, or photography location
Information regarding your photography inquiry or requested services
Communication preferences
SMS consent and opt-in preferences
Any other information you voluntarily provide to us
Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Time spent on pages
Referring website or source
Unique device identifiers
Other diagnostic and usage information
We may use cookies and similar technologies to operate our website, understand website activity, improve functionality, and analyze performance.
2. How We Use Your Information
Off the Film Photography LLC may use personal information to:
Respond to photography inquiries and requests
Communicate regarding consultations, appointments, bookings, and photography services
Schedule or reschedule consultations, sessions, and other appointments
Provide photography services requested by you
Process and administer our relationship with clients
Provide customer service and support
Send service-related and transactional communications
Send marketing or promotional communications when you have provided the appropriate consent
Maintain records of communication preferences and consent
Operate, maintain, analyze, and improve our website and services
Protect against fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements
Enforce our agreements and policies
Evaluate or complete a business transaction such as a merger, acquisition, reorganization, or sale of assets
We will use your information only for legitimate business purposes, to provide requested services, with your consent where required, or as otherwise permitted by applicable law.
3. SMS/Text Message Communications
Off the Film Photography LLC may offer SMS/text messaging to individuals who provide a mobile phone number and expressly opt in to receive the applicable communications.
Providing a phone number alone does not automatically enroll you in marketing SMS communications.
Transactional and Service Messages
If you consent to transactional SMS communications, we may send text messages related to your interaction with Off the Film Photography LLC.
These messages may include:
Responses to photography inquiries
Consultation communications
Appointment confirmations and reminders
Scheduling and rescheduling updates
Booking-related communications
Wedding, event, or photography service updates
Customer service and support messages
Other communications directly related to services you requested
Marketing and Promotional Messages
If you separately opt in to receive marketing SMS communications, Off the Film Photography LLC may send promotional messages regarding photography services, session or booking availability, special offers, promotions, and related business updates.
Consent to receive marketing text messages is not a condition of purchase or booking.
Transactional/service SMS consent and marketing SMS consent are treated separately where applicable.
SMS Consent
We send SMS communications only when you have provided the applicable consent through our website, forms, or another authorized opt-in method.
SMS consent is specific to the messaging program for which you provided consent.
Consent to receive SMS messages is not transferable to another business or organization.
Message Frequency
Message frequency varies depending on your inquiries, appointments, bookings, requested services, and communication preferences.
Marketing message frequency may also vary depending on promotions, availability, and business updates.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier's standard messaging and data charges may apply to messages sent or received in connection with our SMS program.
Opting Out — STOP
You may opt out of SMS communications at any time by replying STOP to a text message from Off the Film Photography LLC.
After you send STOP, you may receive a final message confirming that you have been unsubscribed. After your opt-out request is processed, we will no longer send messages covered by that opt-out unless you subsequently provide consent again.
Help — HELP
For assistance with SMS communications, reply HELP or contact us at:
hello@offthefilm.com
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to the availability and effective transmission of your wireless carrier's network and is outside our direct control.
4. SMS Data Sharing and Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers that support our services, such as customer service, website operations, communications technology, or message delivery, is permitted only as reasonably necessary to provide those services.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
SMS opt-in data and consent information may be shared with aggregators, telecommunications providers, messaging platforms, and other service providers solely as necessary to operate and deliver our text messaging program.
We do not sell SMS consent or mobile opt-in information.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to operate and improve our website.
Cookies are small files stored on your computer, mobile device, or other device when you visit a website.
We may use:
Essential Cookies: These cookies are necessary for the website to operate and provide requested functionality.
Preference or Functionality Cookies: These cookies may remember choices or preferences to improve your website experience.
Analytics Technologies: We may use cookies, pixels, tags, scripts, or similar technologies to understand how visitors interact with our website and to improve its performance.
You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some portions of the website.
6. How We Share Personal Information
We may disclose personal information in limited circumstances, including:
Service Providers
We may provide information to service providers that perform services on our behalf, such as website hosting, communications, scheduling, customer relationship management, analytics, payment processing, or other operational services.
Service providers are permitted to use information only as necessary to perform services on our behalf and subject to applicable contractual and legal obligations.
Business Transactions
If Off the Film Photography LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable laws or legal obligations
Respond to valid requests from courts, law enforcement, or government authorities
Protect or defend the rights or property of Off the Film Photography LLC
Investigate or prevent fraud, abuse, or other wrongdoing
Protect the safety of our clients, website users, or the public
Protect against legal liability
With Your Consent
We may disclose information for another purpose when you have expressly authorized us to do so.
Regardless of the provisions above, SMS opt-in data, mobile information, and text messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
7. Marketing Communications
Where permitted by applicable law, we may send marketing communications to individuals who have provided the appropriate consent or where another lawful basis permits such communication.
You may unsubscribe from email marketing by following the unsubscribe instructions contained in the applicable email.
SMS marketing communications are governed by the SMS provisions of this Privacy Policy. You may withdraw your consent to marketing text messages by replying STOP.
Withdrawing marketing consent will not prevent us from communicating with you when reasonably necessary to provide services you requested, subject to your applicable communication preferences and legal rights.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
We may retain records of SMS consent and opt-out requests as reasonably necessary to document compliance with applicable messaging and communications requirements.
9. Security of Your Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet, mobile network, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
10. Transfer and Processing of Information
Your information may be processed by Off the Film Photography LLC and service providers in locations where they operate.
These locations may have data protection laws that differ from those applicable in your jurisdiction.
Where required, we take reasonable measures designed to ensure that personal information is handled appropriately and in accordance with this Privacy Policy and applicable law.
11. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Our SMS messaging program is intended for individuals who are at least 18 years old or who otherwise have legal authority to provide the applicable consent.
12. Your Privacy Choices
Depending on your location and applicable law, you may have rights or choices concerning your personal information.
You may contact us to request that we:
Update or correct certain personal information
Address questions regarding information we maintain about you
Update your communication preferences
Stop certain marketing communications
You may withdraw SMS consent at any time by replying STOP to an SMS message.
You may request SMS assistance by replying HELP or contacting us at hello@offthefilm.com.
13. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
If you follow a third-party link, you will be directed to a website or service that is not controlled by Off the Film Photography LLC.
We encourage you to review the privacy policies of third-party websites and services before providing personal information.
We are not responsible for the content, security, privacy policies, or practices of third-party websites or services.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Changes become effective when the revised Privacy Policy is posted on this website unless otherwise stated.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or our SMS practices, please contact:
Off the Film Photography LLC
524 Kirby Court
Erlanger, KY 41018
Email: hello@offthefilm.com
Phone: 513-384-9602
Website: https://offthefilm.com/
